1) All business transacted by Warp One Ltd (herein called "The Company" shall be subjected to all the terms and conditions contained herein.

2) Price: Prices are in accordance with the Company's current price list. The Company reserves the right to vary the price of the goods without prior notice or agreement by any amount attributable to any variation in the cost of materials.  However, the Company shall honour the prices quoted on the Company's website at the time the buyer places his/her order.

3) It is the duty of the buyer and/or his/her agent to examine all goods immediately upon receipt for shortage and/or faulty goods. All claims shall be notified to the Company by writing to and causing it to be received by the Company within 24 hours  of the buyer and or his/her agent taking possession.   Notification can be sent via email (claim@warp-one.co.uk).   If the Company receives no notification within this period, the Company shall be under no liability whatsoever in respect of such claims, and in any event the liability of the Company shall be limited to the cost of the goods.

4) Where the Company has dispatched goods in accordance with the buyer's order, those goods or any part thereof shall not be returned to the Company's premises unless the Company has received written notice in accordance with Clause 3, and the Company has agreed. The Company shall have absolute discretion whether to accept return for credit or exchange, and in any event when returns are accepted for refund, the Company shall be entitled to make a 20% charge of the order value for handling and re-stocking, subject to a minimum charge of £5.00.  In addition the shipping cost is not refunded.  

The buyer has the right to cancel his/her order within 7 days from the day of receipt of the goods.  The buyer, under this cancellation right, has to notify the Company of his/her intention in writing and must return the goods to the Company within 7 days from the day of receipt of the goods.  It is the responsibility of the buyer to return the goods to the Company at their own cost.  The buyer must take reasonable care to ensure the goods are not damaged in the meantime or in transit.  The Handling and re-stocking fee above is applicable as with the non-refundable shipping cost.

Refund will be made via the original payment method and within 30 days from the day of receipt of the returned undamaged and or used goods.

5) Without prejudice to the provisions of clause 4, all goods manufactured by the Company are guaranteed against flaw or defects due to poor workmanship and the Company shall at its option repair, replace or credit the buyer's account or refund the buyer the price for the defective goods.  This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by the buyer or any third party, use other than recommended by the Company, or any alteration or repair carried out without the Company's approval.

6) The provisions of clause 5 are intended only for clothing which has not been worn.

7) All claims made under clause 5, must be made in accordance with clause 3 and must be met by the condition of clause 6.

8) The Company shall be under no liability for any defect arising in goods not manufactured by the Company in respect of which the buyer shall be entitled to the benefit of any warranty or guarantee as is given by the manufacturer or supplier to the Company.

9) All claims for goods shortages must be made in accordance with clause 3. No claim will be entertained if this condition is not met.

10) All times and/or dates given by the Company relating to the delivery of goods is intended as best estimates only and shall under no circumstances whatsoever become the essence of any contract or agreement. The Company shall not be liable under any circumstances whatsoever for any loss or expense caused directly or indirectly by any delay in the delivery of the goods.

11) The Company accepts the return of goods for the purpose of Size exchange.  The return of goods under this clause must be made in accordance with Clause 3.  If the Company receives no notification from the buyer within 2 days from receipt, the Company shall be under no obligation to make the exchange.  Where return for exchange is accepted by the Company, the buyer must pay for the postage in sending the original goods back to the Company, as well as the postage which the Company shall incur in sending the exchanged goods to the Buyer.  The provisions in clause 11 herein do not apply to jumpsuits.  It is the customer's responsibility to ensure that the correct sized jumpsuit is ordered, as the Company is unable to make size exchange or refund for jumpsuits.

12) Goods that have been manufactured by the Company in accordance with the buyer's specific instructions cannot be returned to the Company for refund or credit under any circumstances.